Privacy policy

The Graftify website is owned by GraftifyOps LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which outlines how we process the information collected by the Graftify website and explains the reasons why we collect certain personal data about you. Therefore, you must read this Privacy Policy before using the Graftify website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit Graftify, we automatically collect certain information about you and your device, including your name, email address, phone number, technical information (web browser, IP address, and time zone), communication preferences (including SMS opt-in status), and some of the installed cookies on your device. Additionally, as you browse the site, we collect information about the individual web pages or services you view, what websites or search terms referred you to the site, and how you interact with the site.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without disclosing your identity or providing any information that could be used to identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, your personal information can be used to:

Provide services you request (e.g., customer support, virtual assistance, or back-office support).
Send you important updates, service alerts, and SMS notifications (with your consent).
Improve our services, website, and client experience.
Communicate about promotions, new services, and client relationship updates.

You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@graftifyops.com.

Your rights:

You may request to:

Access, update, or correct your personal information.
Withdraw consent for marketing or SMS communications.

Request deletion of your data (subject to legal or contractual obligations).

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and pr like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Information disclosure:

Your information may be shared only in the following cases:

With trusted third-party service providers (CRM, payment processors, or communication tools) who assist in delivering our services.
To comply with legal requirements or respond to lawful requests from authorities, such as to comply with a subpoena or similar legal process.

When good-faith disclosure is necessary to protect our rights, security, or property; to protect your safety or the safety of others; or to investigate fraud.

Important: See contact information below.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

SMS messaging:

Take note of the following:

By providing your mobile number, you consent to receive SMS messages related to our services.
Message frequency may vary depending on your engagement with us.
Standard messaging and data rates may apply.
You may opt out of SMS at any time by replying “STOP.”

Important: SMS consent (opt-in) is not shared with third parties or affiliates.

Updates to this Policy:

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your personal information, you may send an email to info@graftifyops.com.

Effective date: September 2025